Unless otherwise stated, chairs come with a 1-year
manufacturer’s warranty (chairs that cost under $200 comes with a 6-months
warranty. Warranty is for manufacturing defects only. Warranty is
carry-in and for parts only. Charges for changing parts (if needed by customers)
are payable. Wear and tear (including noise that develops after usage), misuse,
abuse and damage during transportation by customers are not covered. Quality and
finishing are not covered under warranty.
Warranty covers normal usage
only. For e.g. Our chairs are mostly priced from $200+ to $900+. Lower priced
chairs are not suitable for over-weight or over-tall users. To ensure you
purchase the right chair for your usage, please inform our salespeople if you
intend to use a chair for an above average weight or height person. All our
chairs are suitable for average Singapore weight of about 70-80 kgs and height
of about 1.7m. If using for average weight and height, no need to check. If for
overweight or overheight, please inform our staff so they can recommend the
Iconic Group reserves the right to substitute comparable
parts, materials or models and does not warrant that the replacement part will
match the existing or original item. If the item has been discontinued or is
beyond repair, we reserve the right to give a pro-rated refund based on the
remaining length of warranty. For example, the pro-rated refund for an item with
1-year warranty shall be calculated as follows: Number of days remaining/365 x
purchase price. An item with 6 months warranty shall be calculated as follows:
Number of days remaining/182.5 x purchase price.
Wooden furniture (and
other products) do not come with any warranty due to the high possibility of
damage due to customers' usage or collection. Any issue must be reported
immediately upon collection or delivery. Issues (which can be repaired)
reported after collection or delivery within 7 days may be repaired at
the company's sole discretion at customers' costs. Issues reported
after 7 days will not be serviced.
sold are strictly non returnable, exchangeable or refundable. We do not recycle
returns. This is to ensure all customers that they do not get goods
recycled from other customers. Companies that accept returns mean that other
customers are getting used/returned products. We do not practise this. Please
ensure that a product is suitable for your needs before making the purchase,
accepting our deliveries or collecting the products from our store. When
accepting deliveries or collecting goods from our store, please check all items
3). Delivery/installation charges:
are "cash and carry". Delivery can be arranged at $35 per item to most parts of
Singapore. Delivery charges for far away locations are $50 per item. No assembly
charges for chairs. Tables & racks assembly charges are 18% of the cost of
goods to be assembled. For bulky items such as 1.8m and bigger tables, please
check the relevant page or check with sales staff.
priced above $400/chair comes with free delivery (except for sales items.) If
you're not sure, please confirm with our sales staff.
Ex-stock items: For ex-stock items, we can deliver within a few
working days upon receipt of payment.
Indent items: Indent items usually
require 2-3 months. All delivery dates provided by us (whether stated in quotation,
Invoice or otherwise) are estimates only. We shall not be responsible and shall
not accept any liability for not being able to deliver within the specified time
resulting from shipment/delivery delays from our suppliers or shipping
We reserve the right to make partial deliveries. Each partial
delivery shall constitute a separate contract on the same terms and conditions
as set out herein. Failure to deliver all the products you have ordered shall
not invalidate the contract as regards any partial deliveries.
Delay in receiving deliveries:
If you are unable to accept delivery or collect your
orders within 14 days from our first contacting you, you shall be liable for the
following. The balance amount and a storage fee equivalent to $500 or 2% of the
order (whichever is higher) for every 30 days or part thereof.
Cancellation of orders:
We shall have the right to cancel your order
(which had been accepted by us) at any time and for any reason whatsoever
without your prior consent or agreement by giving you written notice of such
cancellation. Upon such cancellation of your order by us, we shall:
No longer be obliged to deliver that product to you; and
refund to you, without any interest or compensation, the deposit and all other
payments which you have made to us with regards to the order
6.3 Upon such
refund being made to you, you shall have no further claims against us arising
out of or in connection with the said cancellation of your order.
Except as otherwise expressly stated herein, once an order has been accepted by
us, no cancellation of that order by you is valid.
7). Customer service
Customer service opening hours are office hours only. Monday
to Friday, 9am to 6pm. Retail store is open everyday, unless otherwise advised.
Latest information on store opening hours can be found in the "Contact Us"
8). Scratches and blemishes:
Due to the nature of
wooden and painted metal furniture, hairline scratches and blemishes may be
unavoidable due to shipping and transportation.
9). Country of
origin: Made in Korea and Korean OEM:
We purchase our products only
from Korean suppliers. Our containers are shipped directly from
Most of these suppliers have factories in Korea and the products
are 100% manufactured in Korea. Such products are labeled as Made in Korea in
our webpages and also at our offline store.
A small percentage of our
Korean suppliers have factories in other countries including China. These
products are labeled as Korean OEM. However, the QC is still Korean and the
products meet Korean industrial and market standards.
Generally, Made in
Korea products are of better quality and finishing than Korean OEM but the
prices are also slightly higher. As an example, a Made in Korea chair will use
parts and materials that are Made in Korea. The Korean industrial standards are
higher than that of China. Hence the parts are better quality and last longer
than China parts. For e.g. materials like synthetic leather and fabric that are
Made in Korea are of better quality and last longer. Made in Korea synthetic
leather do not peel as easily as China synthetic leather. Another example, the
Korean chroming standard is higher than China and the chrome parts will last
longer without tarnishing.
drawings are for illustrative purposes only and may not exactly match the actual
product. The colours you see on our webpages may vary with the actual products
due to variation in computer graphics. If in doubt, please check with our sales
staffs. Prices stated are for standard colours only (for e.g. black for chairs
& Aniframe storage systems and Acasia for tables). Prices may be higher for
non-standard colors. Please check with our sales staffs or see price tags in
11). Governing Law
These Terms and
Conditions shall be governed by and construed in all respects in accordance with
the laws of the Republic of Singapore.
Under all circumstances, we will not be liable for
performance delays nor for non-performance due to causes beyond our reasonable
control, except for payment obligations.
Sale now on.
No GST. Free Delivery.*
details, see "Terms".