Unless otherwise stated, chairs come with a 1-year
manufacturer’s warranty (chairs that cost under $200 comes with a 6-months
warranty. Warranty is for manufacturing defects only. Warranty is
carry-in and for parts only. Charges for changing parts (if needed by customers)
are payable. Wear and tear (including noise that develops after usage), misuse,
abuse and damage during transportation by customers are not covered. Quality and
finishing are not covered under warranty.
Warranty covers normal usage
only. For e.g. Our chairs are mostly priced from $200+ to $900+. Lower priced
chairs are not suitable for over-weight or over-tall users. To ensure you
purchase the right chair for your usage, please inform our salespeople if you
intend to use a chair for an above average weight or height person. All our
chairs are suitable for average Singapore weight of about 70-80 kgs and height
of about 1.7m. If using for average weight and height, no need to check. If for
overweight or overheight, please inform our staff so they can recommend the
Iconic Group reserves the right to substitute comparable
parts, materials or models and does not warrant that the replacement part will
match the existing or original item. If the item has been discontinued or is
beyond repair, we reserve the right to give a pro-rated refund based on the
remaining length of warranty. For example, the pro-rated refund for an item with
1-year warranty shall be calculated as follows: Number of days remaining/365 x
purchase price. An item with 6 months warranty shall be calculated as follows:
Number of days remaining/182.5 x purchase price.
Goods sold are strictly non returnable,
exchangeable or refundable. We do not recycle returns. This is to
ensure all customers that they do not get goods recycled from other
customers. Companies that accept returns mean that other customers are getting
used/returned products. We do not practise this. Please ensure that a product is
suitable for your needs before making the purchase, accepting our deliveries or
collecting the products from our store. When accepting deliveries or collecting
goods from our store, please check all items thoroughly.
Sales items are "cash and carry".
Delivery can be arranged at $20 per item. No assembly charges for chairs. Tables
& racks assembly charges are 15% of the cost of goods to be assembled. For
bulky items such as 1.8m and bigger tables, please check with sales
Generally, chairs or tables that are priced above $400/chair or
table comes with free delivery. If you're not sure, please confirm with our
4). Delivery schedule:
Our delivery is very
fast. Usually we can deliver within 1-2 days after receipt of
5). Customer service hours:
opening hours are office hours only. Monday to Friday, 9am to 6pm. Retail store
is open everyday, unless otherwise advised. Latest information on store opening
hours can be found in the "Contact Us" page
6). Scratches and
Due to the nature of wooden and painted metal furniture,
hairline scratches and blemishes may be unavoidable due to shipping and
7). Country of origin: Made in Korea and Korean
We purchase our products only from Korean suppliers. Our
containers are shipped directly from Korea.
Most of these suppliers have
factories in Korea and the products are 100% manufactured in Korea. Such
products are labeled as Made in Korea in our webpages and also at our offline
A small percentage of our Korean suppliers have factories in
other countries including China. These products are labeled as Korean OEM.
However, the QC is still Korean and the products meet Korean industrial and
Generally, Made in Korea products are of better
quality and finishing than Korean OEM but the prices are also slightly higher.
As an example, a Made in Korea chair will use parts and materials that are Made
in Korea. The Korean industrial standards are higher than that of China. Hence
the parts are better quality and last longer than China parts. For e.g.
materials like synthetic leather and fabric that are Made in Korea are of better
quality and last longer. Made in Korea synthetic leather do not peel as easily
as China synthetic leather. Another example, the Korean chroming standard is
higher than China and the chrome parts will last longer without
Photographs and drawings are for
illustrative purposes only and may not exactly match the actual product. The
colours you see on our webpages may vary with the actual products due to
variation in computer graphics. If in doubt, please check with our sales staffs.
Prices stated are for standard colours only (for e.g. black for chairs &
Aniframe storage systems and Acasia for tables). Prices may be higher for
non-standard colors. Please check with our sales staffs or see price tags in
Sale now on.
No GST. Free Delivery.*
details, see "Terms".