1). Warranty:

Unless otherwise stated, chairs come with a 1-year manufacturer’s warranty (chairs that cost under $200 comes with a 6-months warranty. Warranty is for manufacturing defects only. Warranty is carry-in and for parts only. Charges for changing parts (if needed by customers) are payable. Wear and tear (including noise that develops after usage), misuse, abuse and damage during transportation by customers are not covered. Quality and finishing are not covered under warranty.

Warranty covers normal usage only. For e.g. Our chairs are mostly priced from $200+ to $900+. Lower priced chairs are not suitable for over-weight or over-tall users. To ensure you purchase the right chair for your usage, please inform our salespeople if you intend to use a chair for an above average weight or height person. All our chairs are suitable for average Singapore weight of about 70-80 kgs and height of about 1.7m. If using for average weight and height, no need to check. If for overweight or overheight, please inform our staff so they can recommend the right chairs.

Iconic Group reserves the right to substitute comparable parts, materials or models and does not warrant that the replacement part will match the existing or original item. If the item has been discontinued or is beyond repair, we reserve the right to give a pro-rated refund based on the remaining length of warranty. For example, the pro-rated refund for an item with 1-year warranty shall be calculated as follows: Number of days remaining/365 x purchase price. An item with 6 months warranty shall be calculated as follows: Number of days remaining/182.5 x purchase price.

2). Exchange/returns:

Goods sold are strictly non returnable, exchangeable or refundable. We do not recycle returns. This is to ensure   all customers that they do not get goods recycled from other customers. Companies that accept returns mean that other customers are getting used/returned products. We do not practise this. Please ensure that a product is suitable for your needs before making the purchase, accepting our deliveries or collecting the products from our store. When accepting deliveries or collecting goods from our store, please check all items thoroughly.

3). Delivery/installation charges:

Sales items are "cash and carry". Delivery can be arranged at $20 per item. No assembly charges for chairs. Tables & racks assembly charges are 15% of the cost of goods to be assembled. For bulky items such as 1.8m and bigger tables, please check with sales staff.

Generally, chairs or tables that are priced above $400/chair or table comes with free delivery. If you're not sure, please confirm with our sales staff.

4). Delivery schedule:

Our delivery is very fast. Usually we can deliver within 1-2 days after receipt of payment.

5). Customer service hours:

Customer service opening hours are office hours only. Monday to Friday, 9am to 6pm. Retail store is open everyday, unless otherwise advised. Latest information on store opening hours can be found in the "Contact Us" page

6). Scratches and blemishes:

Due to the nature of wooden and painted metal furniture, hairline scratches and blemishes may be unavoidable due to shipping and transportation.

7). Country of origin: Made in Korea and Korean OEM.

We purchase our products only from Korean suppliers. Our containers are shipped directly from Korea.

Most of these suppliers have factories in Korea and the products are 100% manufactured in Korea. Such products are labeled as Made in Korea in our webpages and also at our offline store.

A small percentage of our Korean suppliers have factories in other countries including China. These products are labeled as Korean OEM. However, the QC is still Korean and the products meet Korean industrial and market standards.

Generally, Made in Korea products are of better quality and finishing than Korean OEM but the prices are also slightly higher. As an example, a Made in Korea chair will use parts and materials that are Made in Korea. The Korean industrial standards are higher than that of China. Hence the parts are better quality and last longer than China parts. For e.g. materials like synthetic leather and fabric that are Made in Korea are of better quality and last longer. Made in Korea synthetic leather do not peel as easily as China synthetic leather. Another example, the Korean chroming standard is higher than China and the chrome parts will last longer without tarnishing.

8). Others:

Photographs and drawings are for illustrative purposes only and may not exactly match the actual product. The colours you see on our webpages may vary with the actual products due to variation in computer graphics. If in doubt, please check with our sales staffs. Prices stated are for standard colours only (for e.g. black for chairs & Aniframe storage systems and Acasia for tables). Prices may be higher for non-standard colors. Please check with our sales staffs or see price tags in showroom.
Sale now on. No GST. Free Delivery.*
TERMS
* For details, see "Terms".